You can call me Caju
I'm a trilingual Product Manager who's passionate about cracking complex problems, especially when it comes to APIs and product design. I've helped teams streamline projects, bump up conversion & retention rates, and created integrations that facilitate lengthy processes. Check some of the details on the "Projects" button. Oh, I also started an operations hub in Bogotá. Pretty cool, huh?
Increased survey conversion by optimizing the company's API product
Reduced project completion time through improved project management tracking
Improved Day 1 retention through innovative user engagement strategies
Product Manager
Offerwise, Belo Horizonte, Minas Gerais | Dec 2021 - Present
- Increased 120% conversion by optimizing the company's API product with automated performance checks
- Reduced project completion time by 27% by creating a project management software from 0 to 1
- Improved on-time project delivery rates by 19% with a notification and reminder system integrated with Slack
- Developed an incentive-based system to increase user engagement on a B2C mobile application, resulting in 25% increment on session time
- Reduced invoice issuance time by 75% implementing billing and backoffice capabilities on the project management software, guaranteeing visibility on the project lifecycle
Operations Manager
Offerwise, Bogotá, Districto Capital | Aug 2018 - Nov 2021
- Developed and executed a training program for new hires
- Implemented daily check-ins with team leads
- Increased client retention rate
- Collaborated with the sales team to identify upsell opportunities
Project Manager
Offerwise, Belo Horizonte, Minas Gerais | May 2017 - July 2018
- Managed a portfolio of 30 diverse market research projects simultaneously
- Implemented streamlined project management processes
- Led cross-functional teams to successfully deliver high-quality market research reports
- Implemented a proactive approach to managing client expectations
Operations Leadership, Offerwise Bogotá
2018 - 2021
- Scaled operations from 3 to 35 employees in under 2 years
- Led the most efficient team in the company for 12 consecutive months
- Developed and implemented an API product with 2 different clients
- Managed and mentored a team of 7 project managers
API Product Conversion Improvement
Pontifícia Universidade Católica de Minas Gerais
BA International Relations, 2017
Technical Skills
- API Documentation & Testing (Postman)
- Project Management Tools (Jira, Trello, Miro)
- Data Analysis (Metabase, Mixpanel)
- Basic Web Development (HTML, CSS)
- SQL and JSON
- Scrum and Agile Methodologies
- Design Thinking
Languages
- Portuguese (Native)
- English (Fluent)
- Spanish (Fluent)
Certifications
- Product Management Leadership, PM3 Courses
- Product Roadmapping Micro-Certification, Product School
- Scrum Master, LinkedIn Learning
Core Competencies
- Cross-functional Team Leadership
- Strategic Product Vision & Execution
- Stakeholder Management
- Process Optimization
- Change Management
- International Team Management
- Client Relationship Building
- Problem-solving & Analytics
- Mentorship & Team Development